Agenda item

Revenues and IT Support Service – Future Service Delivery Options

This report considers and evaluates options for delivery of the Revenues and IT Support Service when the existing contractual arrangements with Capita Business Services Ltd (“Capita”) end on 30th April 2019 and makes recommendations accordingly. 




16.1    The invitation of tenders for the provision of the Business Rates Service (“NNDR”) including associated customer service, IT Support for the Academy IT System and printing for the NNDR service on the basis of the pre-tender considerations referred to in paragraph 5.2.2 and further defined within Appendix F of the Cabinet report, be approved;


16.2    Officers evaluating tenders referred to in resolution 16.1 above on the basis of the evaluation criteria set out in Appendix F of the report, be approved;


16.3    The return of Council Tax Service and associated IT Support (including support for the Northgate IT System, Debtsys for Housing Benefit Overpayments and View 360 electronic document management system) to in-house provision at the expiry of the existing Revenues and IT Support Services contract, be approved, based upon the options appraisal set out within this report; 


16.4    Cabinet noted that subject to resolution 16.3 above, printing services for the Council Tax and Benefits Services be procured by the Council (the timing of such procurement to form part of detailed transition plans in order to minimise risk of service disruption at contract expiry);  


16.5    Authority be delegated to the Strategic Director Resources in consultation with the Deputy Leader to agree variations to the existing Revenues and IT Support Services contract to permit discrete areas of the existing contract package to be returned to in house provision before the contract expiry date, if appropriate; and


16.6    Growth of £0.2m arising from resolution 16.3 above be approved as set out within paragraph 3.8 and Section 6 (Financial Implications) of the Cabinet report.  

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