Decision details

Annual Complaint Report 2019/20

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

to note Brent’s performance in managing and resolving complaints.

Decision:

Cabinet RESOLVED

 

(1)      To note Brent’s performance in managing and resolving complaints.

 

(2)      To note the comments in the Council’s self-assessment against the Housing Ombudsman’s Code in Appendix D of the report.

Wards Affected: (All Wards);

Contact: Mariza Barros, Complaints and FOI Manager Email: mariza.barros@brent.gov.uk.

Report author: Mariza Barros

Publication date: 12/01/2021

Date of decision: 12/01/2021

Decided at meeting: 12/01/2021 - Cabinet

Effective from: 20/01/2021

Accompanying Documents: