Introduction of a two stage corporate complaints policy
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
To agree to the introduction of a two stage complaints policy to take effect from April 2012. Brent has had a three stage process in place for 10 years. Over recent years the Council’s overall management of complaints has improved to the extent that we are now in a position to introduce a streamlined complaints policy.
that agreement be given to the introduction of a two stage complaints policy for Council complaints with effect from April 2012 .
Wards Affected: (All Wards);
Other reasons / organisations consulted
Contact: Phillip Mears, Corporate Complaints Email: firstname.lastname@example.org Tel: 020 8937 1041.
Report author: Phillip Mears
Publication date: 15/02/2012
Date of decision: 13/02/2012
Decided at meeting: 13/02/2012 - Executive