Decision details

Revenues and IT Support Service – Future Service Delivery Options

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


To consider the evaluation of options for future service delivery of the Revenues and IT Support Service when the existing contractual arrangements for the service end on 30th April 2019 and the recommendations arising from these.




16.1    The invitation of tenders for the provision of the Business Rates Service (“NNDR”) including associated customer service, IT Support for the Academy IT System and printing for the NNDR service on the basis of the pre-tender considerations referred to in paragraph 5.2.2 and further defined within Appendix F of the Cabinet report, be approved;


16.2    Officers evaluating tenders referred to in resolution 16.1 above on the basis of the evaluation criteria set out in Appendix F of the report, be approved;


16.3    The return of Council Tax Service and associated IT Support (including support for the Northgate IT System, Debtsys for Housing Benefit Overpayments and View 360 electronic document management system) to in-house provision at the expiry of the existing Revenues and IT Support Services contract, be approved, based upon the options appraisal set out within this report; 


16.4    Cabinet noted that subject to resolution 16.3 above, printing services for the Council Tax and Benefits Services be procured by the Council (the timing of such procurement to form part of detailed transition plans in order to minimise risk of service disruption at contract expiry);  


16.5    Authority be delegated to the Strategic Director Resources in consultation with the Deputy Leader to agree variations to the existing Revenues and IT Support Services contract to permit discrete areas of the existing contract package to be returned to in house provision before the contract expiry date, if appropriate; and


16.6    Growth of £0.2m arising from resolution 16.3 above be approved as set out within paragraph 3.8 and Section 6 (Financial Implications) of the Cabinet report.  

Wards Affected: (All Wards);

Contact: Margaret Read, Director of Brent Customer Services Tel: 020 8937 1521.

Report author: Neil Gann

Publication date: 14/11/2017

Date of decision: 13/11/2017

Decided at meeting: 13/11/2017 - Cabinet

Accompanying Documents: