Issue - decisions
Future Customer Services: delivering change to the council's customer services
19/08/2011 - Future Customer Services: delivering change to the council's customer services
(i) that the proposed changes to improve customer access arrangements as part of the Future Customer Services project be noted;
(ii) that agreement be given, subject to the outcome of consultation with staff, to the creation of a new Assistant Director of Corporate Customer Services post and the deletion of the Head of Revenues and Benefits post;
(iii) that it be noted that further changes to structures needed to fully implement the Future Customer Services arrangements will be carried out in accordance with the council’s Managing Change Policy.