Issue - meetings
Annual complaints report 2010/11
Meeting: 17/10/2011 - Executive (Item 10)
10 Annual complaints report 2010/11 PDF 182 KB
This report provides an overview of complaints received and investigated by the Council under the Corporate Complaints procedure and by the Local Government Ombudsman.
Decision:
Noted.
Minutes:
Councillor John (Chair, Leader of the Council) introduced the report from the Director of Strategy, Partnership and Improvement which provided an overview of complaints received and investigated by the council under the Corporate Complaints procedure and by the Local Government Ombudsman. She referred to the headlines pointing out that complaints received had fallen fell by 36% compared with 2009/10, in only 6% of Ombudsman investigations had the council been asked to take any action to resolve the complaint and compensation paid had decreased from £158k to £95k.
RESOLVED:-
that the report be noted.