Issue - meetings
Annual Complaints Report 09/10
Meeting: 18/10/2010 - Executive (Item 12)
12 Annual Complaints Report 09/10 PDF 134 KB
This report provides information about complaints against Brent Council considered by the Local Government Ombudsman, comments on the Council’s performance under its own corporate complaints procedure, and reports on developments in the Council’s complaint handling. The annual reports on the operation of the statutory children’s and adult social care complaints process are presented with this report to give Members a comprehensive picture of complaints made against the Council.
Additional documents:
Decision:
Noted.
Minutes:
The Director of Policy and Regeneration introduced the report about complaints against Brent Council. He said that the report showed good performance in dealing with complaints at stage 3 but that more work needed to be done to resolve complaints at stage 1.
Appendices to the report had been circulated separately.
RESOVED:-
that the report be noted.