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Issue details

Authority to extend Telephony and Automated Call Distribution contracts

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Authority to extend two contracts, one for telephony and one for Automated Call Distribution, for the Shared Technology Services boroughs of Brent, Lewisham and Southwark.

Decision type: Key

Reason Key: Signficant expenditure/savings of £500k or more;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/01/2023

Anticipated restriction: Part exempt  - View reasons

Decision due: 15 Feb 2023 by Deputy Leader and Cabinet Member for Finance & Resources

Lead member: Deputy Leader and Cabinet Member for Finance & Resources

Lead director: Corporate Director of Finance & Resources

Department: Finance & Resources

Contact: Philippa Brewin, Senior Category Manager, Procurement Email: philippa.brewin@brent.gov.uk Tel: 020 8937 1733.

Decisions

  • 22/05/2023 - Authority to extend Automated Call Distribution contracts
  • 22/05/2023 - Authority to extend Telephony Contract

 

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