Decision details
Authority to extend Automated Call Distribution contracts
Decision Maker: Deputy Leader and Cabinet Member for Finance & Resources
Decision status: Recommendations approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
Authority to extend two contracts, one for
telephony and one for Automated Call Distribution, for the Shared
Technology Services boroughs of Brent, Lewisham and
Southwark.
Decision:
That the Cabinet Member for Finance, Resources & Reform, having consulted with the Leader:
i) Approves the variation of the contract for automated call distribution with Voicenet Solutions (trading as 8X8 UK Limited) to include provision to extend.
ii) Approves the extension of the contract with Voicenet Solutions (trading as 8X8 UK Limited) for a period of 23 months from 1 June 2023.
Reasons for the decision:
As detailed within the accompanying report.
Alternative options considered:
As detailed within the accompanying report.
Interests and Nature of Interests Declared:
None.
Reason Key: Signficant expenditure/savings of £500k or more;
Wards Affected: (All Wards);
Cabinet/Committee Decision or Scheme of Delegation: Individual Cabinet Member Decision
Parties Consulted: The Shared Technology Services partners and service stakeholders have been consulted in relation to the proposals in the report.
Contact: Philippa Brewin, Senior Category Manager, Procurement Email: philippa.brewin@brent.gov.uk Tel: 020 8937 1733.
Publication date: 22/05/2023
Date of decision: 22/05/2023
Effective from: 31/05/2023
Accompanying Documents:
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