Issue details
Future Customer Services: delivering change to the council's customer services
To approve proposals for changes to the Council’s customer service arrangements, including the merging of the existing One Stop Service and Revenues and Benefits service, the creation of a new Assistant Director Corporate Customer Services post, and the deletion of the Head of One Stop Service and Head of Revenues and Benefits Services posts.
Decision type: Key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 17 Aug 2011 by Executive
Lead member: Lead Member for Customers and Citizens
Lead director: Director of Strategy, Partnerships and Improvement
Department: Strategy, Partnerships and Improvement
Consultation process
Internal
Decisions
Agenda items
- 17/08/2011 - Executive Future Customer Services: delivering change to the council's customer services 17/08/2011
- 18/08/2011 - General Purposes Committee Future Customer Services: delivering change to the council's customer services 18/08/2011