Decision details

To approve proposals for changes to the Council’s customer service arrangements, including the merging of the existing One Stop Service and Revenues and Benefits service, the creation of a new Assistant Director Corporate Customer Services post, and the deletion of the Head of One Stop Service and Head of Revenues and Benefits Services posts.

(i)         that the proposed changes to improve customer access arrangements as part of the Future Customer Services project be noted;

(ii)        that agreement be given, subject to the outcome of consultation with staff, to the creation of a new Assistant Director of Corporate Customer Services post and the deletion of the Head of Revenues and Benefits post;

(iii)       that it be noted that further changes to structures needed to fully implement the Future Customer Services arrangements will be carried out in accordance with the council’s Managing Change Policy.

Internal