Agenda item
Complaints Analysis Report 2024/25
- Meeting of Resources and Public Realm Scrutiny Committee, Tuesday 24 February 2026 6.00 pm (Item 8.)
This report seeks to provide an overview of Brent’s performance in handling and resolving complaints and presents the Complaints Annual Report for 2024-25.
Supporting documents:
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8. Complaints Analysis Report 2024-25, item 8.
PDF 321 KB -
8a. Appendix A - Complaints Annual Report 2024 - 2025 - Cabinet Report September 2025, item 8.
PDF 845 KB
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8b. Appendix B - ASC Complaints Annual Report 2024-25, item 8.
PDF 471 KB
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8c. Appendix C - CYP Complaints Annual Report 2024-25, item 8.
PDF 381 KB
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8d. Appendix D- Table Comparing to other London LAs, item 8.
PDF 120 KB
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8e. Appendix E - HMS Annual Complaints Performance and Service Improvement Report, item 8.
PDF 537 KB
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8e(i). Appendix E(i) - Housing Ombudsmans performance report for Brent, item 8.
PDF 634 KB
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8e(ii). Appendix E(ii) - Code Self-Assessment- July 2025, item 8.
PDF 366 KB
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8e(iii). Appendix E (iii) - Spotlight on Knowledge Information Management, item 8.
PDF 191 KB
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8e (iv). Appendix E(iv) - Spotlight on Attitudes Respect and Rights, item 8.
PDF 147 KB
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8e(v). Appendix E (v) - Brent Council Complaints Policy - July 2025, item 8.
PDF 333 KB
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8f. Appendix F - Compensation breakdown for last three years, item 8.
PDF 175 KB
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8g. Appendix G - Correlation between issue types and outcomes of complaints by department 2024-2025, item 8.
PDF 576 KB
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8h. Appendix H - Learning and improvements arising from complaints 2024-2025, item 8.
PDF 273 KB