Agenda

Members are invited to declare at this stage of the meeting, the nature and existence of any relevant disclosable pecuniary, personal or prejudicial interests in the items on this agenda and to specify the item(s) to which they relate.

To hear any deputations received from members of the public in accordance with Standing Order 67.

To approve the minutes of the previous meeting held on Wednesday 6 September 2023 as a correct record.

To consider any matters arising from the minutes of the previous meeting.

This report provides the Scrutiny Committee with a breakdown of complaints received by department and the top 5 issues of complaint for those respective departments. The report also provides a breakdown of the number of complaints that have been upheld, not upheld, partly upheld, rejected or withdrawn for each department along with a correlation between the root causes and their issue types and outcomes of complaints.

The report also includes the Annual Complaints report (approved by Cabinet on 16 October 23) detailing complaint’s performance for the period 1 April 2022 to 31 March 2023 and also focussing on the nature of complaints and the learning they provide to inform Brent’s future approach to service improvement.

This report sets out the financial forecast for the General Fund revenue budget, the Housing Revenue Account, the Dedicated Schools Grant and the Capital Programme, as at Quarter 2 2023/24.

Members are asked to note that the report was considered and approved by Cabinet on 16 October 2023.

The purpose of this report is to present the Scrutiny Recommendations Tracker to the Resources and Public Realm Scrutiny Committee.

To provide an update on any changes to the Resources and Public Realm Scrutiny Committee’s work programme.

Notice of items to be raised under this heading must be given in writing to the Head of Executive and Member Services or her representative before the meeting in accordance with Standing Order 60.