Decision details
Authority to Award - Contact Centres - Shared Technology Services
Decision Maker: Corporate Director of Residents and Housing Services
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
Authority to Award - Contact Centres - Shared
Technology Services
Decision:
That the Corporate Director Partnerships, Housing and Resident Services, in consultation with the Cabinet Member for Housing and Resident Support:
i) Approves the pre-tender considerations set out in the report.
ii) Approves the award of contract for the Provision of Contact Centres Technical Solutions for the London Borough of Brent to 8X8 UK Limited for 24 months, commencing 1 May 2025 to 30 April 2027, with a 12 month optional extension commencing 1 May 2027 to 30 April 2028 in the sum of £617,742, excluding VAT.
Reasons for the decision:
As detailed within the accompanying report.
Alternative options considered:
As detailed within the accompanying report.
Interests and Nature of Interests Declared:
None.
Reason Key: Signficant expenditure/savings of £500k or more;
Cabinet/Committee Decision or Scheme of Delegation: Officer scheme of delegation - key decision
Parties Consulted: The relevant stakeholders have been consulted on a regular basis in relation to this procurement.
Contact: Amin Jan, Assistant Category Manager Email: Amin.Jan@brent.gov.uk Tel: 020 8937 3189.
Publication date: 25/02/2025
Date of decision: 25/02/2025
Effective from: 05/03/2025
Accompanying Documents:
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