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Decision details

Complaints Annual Report 2023-24

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To note the Complaints Annual Report 2023-24.

Decision:

Cabinet RESOLVED:

 

(1)       To note Brent’s performance in managing and resolving complaints.

 

(2)       To note (having reviewed) Brent’s self-assessment against the Housing Ombudsman’s Complaint Handling Code in Appendix D of the report.

 

(3)       To approve referral of the report to the relevant Scrutiny Committees for consideration and comment.

 

Eligible for call-in: Yes

 

Deadline for submission of call-in: 6pm on Tuesday 19 November 2024

Wards Affected: (All Wards);

Contact: Mariza Barros, Complaints and Casework Manager Email: mariza.barros@brent.gov.uk Tel: 020 8937 1381.

Report author: Mariza Barros

Publication date: 13/11/2024

Date of decision: 12/11/2024

Decided at meeting: 12/11/2024 - Cabinet

Effective from: 20/11/2024

Accompanying Documents:

 

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