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Decision details

Brent's New Customer Promise

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

to consider and approve a new Customer Promise

Decision:

Cabinet RESOLVED:

 

(1)     To approve the proposal for a new Brent Customer Promise and Commitment.

 

(2)     To note that implementation of the new customer promise, the pillars that underpin it and what residents can expect from the council, would be monitored and reported corporately on a quarterly basis.

 

(3)     To support the new Brent Customer Promise following formal agreement as the corporate standard, which all service areas and departments will follow.

Wards Affected: (All Wards);

Contact: Thomas Cattermole, Corporate Director of Residents and Housing Services Email: thomas.cattermole@brent.gov.uk Tel: 020 8937 5446.

Report author: Thomas Cattermole

Publication date: 12/04/2022

Date of decision: 11/04/2022

Decided at meeting: 11/04/2022 - Cabinet

Effective from: 21/04/2022

Accompanying Documents:

 

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