Decision details
Annual Complaint Report 2019/20
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
to note Brent’s performance in managing
and resolving complaints.
Decision:
Cabinet RESOLVED
(1) To note Brent’s performance in managing and resolving complaints.
(2) To note the comments in the Council’s self-assessment against the Housing Ombudsman’s Code in Appendix D of the report.
Wards Affected: (All Wards);
Contact: Mariza Barros, Complaints and Casework Manager Email: mariza.barros@brent.gov.uk Tel: 020 8937 1381.
Report author: Mariza Barros
Publication date: 12/01/2021
Date of decision: 12/01/2021
Decided at meeting: 12/01/2021 - Cabinet
Effective from: 20/01/2021
Accompanying Documents:
- 9. Annual Complaints Report 2019-2020
PDF 198 KB - 9a. Appendix A - Adult Social Care Statutory Complaints Annual Report 2019-20
PDF 884 KB
- 9b. Appendix B - Children & Young People Statutory Complaints Annual Report 2019-20
PDF 1011 KB
- 9c. Appendix C - Root Cause Complaints Annual Report 2019-20
PDF 793 KB
- 9d. Appendix D - Housing Ombudsman Complaint Handling Code & Self-Assessment
PDF 601 KB