Decision details
Revenues and IT Support Service – Future Service Delivery Options
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To consider the evaluation of options for
future service delivery of the Revenues and IT Support Service when
the existing contractual arrangements for the service end on 30th
April 2019 and the recommendations arising from these.
Decision:
RESOLVED:
16.1 The invitation of tenders for the provision of the Business Rates Service (“NNDR”) including associated customer service, IT Support for the Academy IT System and printing for the NNDR service on the basis of the pre-tender considerations referred to in paragraph 5.2.2 and further defined within Appendix F of the Cabinet report, be approved;
16.2 Officers evaluating tenders referred to in resolution 16.1 above on the basis of the evaluation criteria set out in Appendix F of the report, be approved;
16.3 The return of Council Tax Service and associated IT Support (including support for the Northgate IT System, Debtsys for Housing Benefit Overpayments and View 360 electronic document management system) to in-house provision at the expiry of the existing Revenues and IT Support Services contract, be approved, based upon the options appraisal set out within this report;
16.4 Cabinet noted that subject to resolution 16.3 above, printing services for the Council Tax and Benefits Services be procured by the Council (the timing of such procurement to form part of detailed transition plans in order to minimise risk of service disruption at contract expiry);
16.5 Authority be delegated to the Strategic Director Resources in consultation with the Deputy Leader to agree variations to the existing Revenues and IT Support Services contract to permit discrete areas of the existing contract package to be returned to in house provision before the contract expiry date, if appropriate; and
16.6 Growth of £0.2m arising from resolution 16.3 above be approved as set out within paragraph 3.8 and Section 6 (Financial Implications) of the Cabinet report.
Wards Affected: (All Wards);
Contact: Margaret Read, Director of Brent Customer Services Tel: 020 8937 1521.
Report author: Neil Gann
Publication date: 14/11/2017
Date of decision: 13/11/2017
Decided at meeting: 13/11/2017 - Cabinet
Accompanying Documents:
- Revenues and IT Support Service - Future Service Delivery Options PDF 146 KB
- Restricted enclosure View reasons restricted
- Appendix B - Transition Costs PDF 33 KB
- Appendix C - Revenues Collection Performance PDF 170 KB
- Restricted enclosure View reasons restricted
- Appendix E - London Local Authority Revenues and Benefits Service Provision PDF 41 KB
- Appendix F - Pretender Considerations PDF 57 KB
- Appendix G - EIA Screening PDF 69 KB
- Appendix H - Risks and Issues PDF 39 KB