Decision details
Annual Complaints Report 2015/2016
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To note the information contained in the annual complaints report on the number complaints and findings against the council on Ombudsman’s complaints.
Decision:
1. Cabinet noted and considered the Council’s performance in managing and resolving complaints.
2. Cabinet noted the actions being taken to improve response times to complaints and reduce the number of complaints which escalate to stage 2 (final review).
3. Cabinet noted the ongoing measures to improve services as a results of complaints and improve the customer experience
Wards Affected: (All Wards);
Contact: Raj Chavda, Senior Complaints Service Officer Email: raj.chavda@brent.gov.uk Tel: 020 8937 4240.
Report author: Raj Chavda
Publication date: 25/10/2016
Date of decision: 24/10/2016
Decided at meeting: 24/10/2016 - Cabinet
Accompanying Documents:
PDF 384 KB