Decision details

To note the performance for Q3 and consider current and future strategic risks associated and agree remedial actions where necessary.

(i)         that the performance information contained in the report be noted and agreement given to  remedial actions as necessary;

(ii)        that the current and future strategic risks associated with the information provided be noted and agreement given to remedial actions as appropriate;

(iii)       that the recent changes in methodology to the complaints performance indicators (statutory and corporate) be noted.