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Decision details

Complaints Annual Report 2018 - 2019

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Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To note and agree the Complaints Annual Report 2018 – 2019.

Decision:

RESOLVED that Cabinet note Brent’sperformance in managing and resolving complaints.

Wards Affected: (All Wards);

Contact: Thomas Cattermole, Corporate Director of Residents and Housing Services 020 87937 5446 Email: thomas.cattermole@brent.gov.uk Tel: 020 8937 5446.

Report author: Thomas Cattermole

Publication date: 11/11/2019

Date of decision: 11/11/2019

Decided at meeting: 11/11/2019 - Cabinet

Effective from: 19/11/2019

Accompanying Documents:

  • 8. Complaints Annual Report 2018-19_Cabinet_v0.15 pdf icon PDF 686 KB
  • 8a. Complaints Ann Report 2018-19_APP A_ASC_v0.7 pdf icon PDF 799 KB
  • 8b. Complaints Ann Report 2018-19_APP B_CYP_v0.10 pdf icon PDF 877 KB
  • 8c. Complaints Ann Report 2018-19_APP C_Root Cause_v0.9 pdf icon PDF 792 KB

 

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