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Decision details

Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To agree the award of a contract for the provision of the Customer Services ACD Telephony System

Decision:

Cabinet awarded the contract for ACD Call Centre Software for Customer Services to Freedom Communications (UK) Ltd, for a period of three (3) years plus two (2) possible single year extensions.

 

Wards Affected: (All Wards);

Contact: Prod Sarigianis, Head of Digital Services Email: prod.sarigianis@brent.gov.uk Tel: 020 8937 6080.

Report author: Prod Sarigianis

Publication date: 29/06/2015

Date of decision: 29/06/2015

Decided at meeting: 29/06/2015 - Cabinet

Accompanying Documents:

 

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