Decision details
Housing Management Complaints Performance and Service Improvement Annual Report 2025/26
Decision Maker: Cabinet
Decision status: Recommendations Approved (subject to call-in)
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To note Brent Housing Management’s performance in managing and resolving complaints during 2025-26.
Decision:
Cabinet RESOLVED:
(1) To note Brent Housing Management's performance in managing and resolving complaints during 2025/26, as set out within the report.
(2) To note the Council's latest self-assessment against the Housing Ombudsman's Complaint Handling Code, as set out within the report.
(3) To approve the report for submission to the Housing Management Advisory Board and the relevant Scrutiny Committee(s).
Deadline for submission of call-in: 6pm on Monday 16 November 2026
Wards Affected: (All Wards);
Contact: Spencer Randolph, Director - Housing Services Email: spencer.randolph@brent.gov.uk Tel: 020 8937 2546.
Report author: Spencer Randolph
Publication date: 10/11/2026
Date of decision: 09/11/2026
Decided at meeting: 09/11/2026 - Cabinet
Date comes into force if not called in: 17/11/2026
Call-in deadline date: 16/11/2026
Current call-in Count: 0
Accompanying Documents:
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