Decision details
Complaints Annual Report 2022-23
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To present the Complaints Annual Report 2022-23
Decision:
Cabinet RESOLVED
(1) To note Brent’s performance in managing and resolving complaints.
(3) To approve the report progressing to the relevant Scrutiny Committees for considseration.
Eligible for call-in: Yes
Deadline for submission of call-in: 6pm on Monday 23 October 23
Wards Affected: (All Wards);
Contact: Mariza Barros, Complaints and Casework Manager Email: mariza.barros@brent.gov.uk Tel: 020 8937 1381.
Report author: Mariza Barros
Publication date: 16/10/2023
Date of decision: 16/10/2023
Decided at meeting: 16/10/2023 - Cabinet
Accompanying Documents:
- 12. Annual Complaints Report 2022-2023
PDF 803 KB - 12a. Appendix A - Adult Social Care Complaints Annual Report 2022-23
PDF 703 KB
- 12b. Appendix B - Children Social Care Complaints Annual Report 2022-23
PDF 914 KB
- 12c. Appendix C - Housing Ombudsman Code-Self-Assessment 2023
PDF 452 KB
- 12d(i). Appendix D(i) - Damp and Mould Spotlight Report Self Assessment
PDF 630 KB
- 12d(ii). Appendix D(ii) -Damp and mould Leaflet
PDF 2 MB
- 12e. Appendix E - Complaints performance comparison to other London Boroughs
PDF 229 KB