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Decision details

Award of Telephony Contract

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To approve the award of the contract for the provision of telephony services for the shared service, including the management of all fixed and mobile services, automated call distribution system (ACD) and provision of minutes and mobile data.

Decision:

RESOLVED that:

 

12.1    The contract be awarded for Lot 1: Telephony to Voicenet Solutions T/A 8x8 Solutions for a term of 5 years;

 

12.2    The contract be awarded for Lot 2: Automated Call Distribution to Voicenet Solutions T/A 8x8 Solutions for a term of 5 years;

 

12.3    The contract be awarded for Lot 3: Mobile Telephony to Vodafone Limited for a term of 2 + 1 years; and

 

12.4    The contract be awarded for Lot 4: Automated Switchboard to Netcall Telecom Limited for a term of 5 years.

 

Wards Affected: (All Wards);

Contact: Prod Sarigianis, Head of Digital Services Email: prod.sarigianis@brent.gov.uk Tel: 020 8937 6080.

Report author: Prod Sarigianis

Publication date: 12/09/2017

Date of decision: 11/09/2017

Decided at meeting: 11/09/2017 - Cabinet

Effective from: 19/09/2017

Accompanying Documents:

 

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