Issue details
Resident Experience Strategy 2027-2031
To approve the Resident Experience Strategy 2026-2031, setting out the Council’s vision and principles for improving how residents access, navigate and experience Council services. It provides a Council-wide framework for designing services around resident needs, improving co-ordination across services and supporting better outcomes for residents and communities.
Decision type: Key
Reason Key: Affects more than 2 wards;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 05/11/2026
Decision due: 7 Dec 2026 by Cabinet
Lead member: Cabinet Member for Communities, Culture & Cost-of-Living Support
Lead director: Corporate Director of Residents and Housing Services
Department: Residents and Housing Services
Contact: Kirsteen Roe, Interim Director Resident Services Email: kirsteen.roe@brent.gov.uk.