Issue details
Housing Management Complaints Performance and Service Improvement 2025-26
To note Brent Housing Management’s performance in managing and resolving complaints during 2025-26.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 08/10/2026
Decision due: 9 Nov 2026 by Cabinet
Lead member: Cabinet Member for Housing, Homelessness & Renters
Lead director: Corporate Director of Residents and Housing Services
Department: Residents and Housing Services
Contact: Spencer Randolph, Director - Housing Services Email: spencer.randolph@brent.gov.uk Tel: 020 8937 2546.