Issue details
Complaints Annual Report 2024 - 2025
To present the annual report regarding complaints performance in Brent Council for the period 1 April 2024 to 31 March 2025 including a focus on the nature of complaints and the learning they provide to inform Brent’s future approach to service improvement
Decision type: Key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 25/07/2025
Decision due: 8 Sep 2025 by Cabinet
Lead member: Deputy Leader and Cabinet Member for Finance & Resources
Lead director: Corporate Director of Finance & Resources
Department: Finance & Resources
Contact: Amira Nassr, Deputy Director Democratic and Corporate Governance Email: amira.nassr@brent.gov.uk.
Decisions
- 09/09/2025 - Complaints Annual Report 2024 - 2025
Agenda items
- 08/09/2025 - Cabinet Complaints Annual Report 2024 - 2025 08/09/2025