Issue details
Contingency planning for the Council's Benefits Service: Authorisation of Third Parties to determine Housing Benefit, Council Tax Benefit and Council Tax Support Claims
To agree the basis of Brent Council utilising an offsite processing contract (via a framework agreement) for the processing of Housing Benefit and Council Tax Support claims, to assist in backlog clearance and to provide future resilience against staff turnover during the implementation and rollout of Universal Credit.
Previous title: Offsite Resilience Contract for Housing Benefit and Council Tax Support processing
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 31/07/2018
Explanation of anticipated restriction:
TBC
Decision due: 12 Sep 2018 by Cabinet
Lead member: Cabinet Member for Housing
Lead director: Strategic Director, Resources
Department: Resources
Contact: Margaret Read, Director of Brent Customer Services Tel: 020 8937 1521.
Decisions
Agenda items
- 12/09/2018 - Cabinet Contingency planning for the Council's Benefits Service: Authorisation of Third Parties to determine Housing Benefit, Council Tax Benefit and Council Tax Support Claims 12/09/2018
Documents
- Offsite Resilience Contract for Housing Benefit and Council Tax Support processing