Issue details
Procurement of the Customer Services ACD Telephone System
To agree the procurement of the Customer Services Automated Call Distribution (ACD) Telephone system as the previous contract has come to an end. The value of the contract over five years means makes a formal competitive procurement process necessary. It is expected the new contract will start from 1 April 2015.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 15/08/2014
Decision due: 13 Oct 2014 by Cabinet
Lead member: Deputy Leader and Cabinet Member for Finance & Resources
Lead director: Chief Finance Officer
Department: Finance
Contact: Prod Sarigianis, Head of Digital Services Email: prod.sarigianis@brent.gov.uk Tel: 020 8937 6080.
Decisions
Agenda items
- 13/10/2014 - Cabinet Procurement of the Customer Services ACD Telephone System 13/10/2014