Issue - decisions

Cabinet RESOLVED:

(1)       To note Brent’s performance in managing and resolving complaints.

(2)       To note and endorse Brent’s self-assessment against the Housing Ombudsman’s Complaint handling Code as detailed within Appendix D of the report.

(3)       To approve the report being referred, as required, to the relevant Scrutiny Committee.

Eligible for call-in: Yes

Deadline for submission of call-in: 6pm on Monday 15 September 2025