Issue - decisions

Complaints Annual Report 2023-24

Cabinet RESOLVED:

(1) To note Brent’s performance in managing and resolving complaints.

(2) To note (having reviewed) Brent’s self-assessment against the Housing Ombudsman’s Complaint Handling Code in Appendix D of the report.

(3) To approve referral of the report to the relevant Scrutiny Committees for consideration and comment.

Eligible for call-in: Yes

Deadline for submission of call-in: 6pm on Tuesday 19 November 2024