Issue - decisions
Authority to Award - Contact Centres - Shared Technology Services
25/02/2025 - Authority to Award - Contact Centres - Shared Technology Services
That the Corporate Director Partnerships, Housing and Resident Services, in consultation with the Cabinet Member for Housing and Resident Support:
i) Approves the pre-tender considerations set out in the report.
ii) Approves the award of contract for the Provision of Contact Centres Technical Solutions for the London Borough of Brent to 8X8 UK Limited for 24 months, commencing 1 May 2025 to 30 April 2027, with a 12 month optional extension commencing 1 May 2027 to 30 April 2028 in the sum of £617,742, excluding VAT.