Issue - decisions

Cabinet RESOLVED:

(1)     To approve the proposal for a new Brent Customer Promise and Commitment.

(2)     To note that implementation of the new customer promise, the pillars that underpin it and what residents can expect from the council, would be monitored and reported corporately on a quarterly basis.

(3)     To support the new Brent Customer Promise following formal agreement as the corporate standard, which all service areas and departments will follow.