Issue - decisions

(i)         that the proposed changes to improve customer access arrangements as part of the Future Customer Services project be noted;

(ii)        that agreement be given, subject to the outcome of consultation with staff, to the creation of a new Assistant Director of Corporate Customer Services post and the deletion of the Head of Revenues and Benefits post;

(iii)       that it be noted that further changes to structures needed to fully implement the Future Customer Services arrangements will be carried out in accordance with the council’s Managing Change Policy.