Issue - decisions
Annual Complaints report 2015/2016
25/10/2016 - Annual Complaints Report 2015/2016
1. Cabinet noted and considered the Council’s performance in managing and resolving complaints.
2. Cabinet noted the actions being taken to improve response times to complaints and reduce the number of complaints which escalate to stage 2 (final review).
3. Cabinet noted the ongoing measures to improve services as a results of complaints and improve the customer experience