Minutes

You Said

Our Response

Signage problems in Alperton by Lidl: residents reported a long?standing, damaged/misaligned wayfinding sign (incl. station direction) that has been incomplete for ~18 months, causing confusion for drivers and pedestrians.

Response from: Highways Management

The sign has been replaced, see below photo. It was completed 18/03/26.

Chronic flooding: residents living off South Way/Wembley Hill Road described repeat surface water and drainage capacity issues at the network low?point during heavy rain, asserting current gullies are inadequate for increased density.

Response from: Highways Management

There were reports of a couple of blocked gullies on South Way and Wembley Hill Road, which we have cleaned out and are running freely (as reported via email on 19 Feb 2026).

Please note that Brent are the drainage asset owners of the highway’s gullies only (and not the sewers), to the point where the gullies connect to the sewers under the ground. Thames Water are the asset owners of all the sewer networks in Brent. Where there is mention of capacity, this issue wouldn’t be resolved with installation of more gullies. There are sufficient gullies to take the rainwater from specific surface areas, however, if there is no capacity in the sewers, then the water would not be able to drain away quickly through the gullies and sit on the surface for a period of time. Issues with Thames Water sewers should be reported on the Thames Water reporting portal via this link - https://www.thameswater.co.uk/help/report-a-problem#/view-and-report-problems.

Any further drainage related issues can be reported here: highways.management@brent.gov.uk.

FixMyStreet accuracy and closure emails: multiple residents stated they receive automated emails marking reports as ‘completed’ when no work has occurred, creating mistrust and extra chasing.

Response from: Highways Management

We need specific examples so we can investigate. Please email highways.management@brent.gov.uk.

Temporary traffic signals left in place without visible works: weeks?long signals around Wembley Park Station/Tesco were cited as causing severe congestion and safety concerns, with little on?street information about purpose or duration.

Response from: Highways Management

The One.Network App https://one.network/uk/brent provides details of all planned roadworks across the borough. It is not always necessary to have operative working on site. Once the area has been excavated, tests are often required to confirm the issue, this does not always require the contractor to be on site as some testing can be done remotely. Likewise, if concrete is poured, a period of curing is required to enable the concrete to set to the desired strength. This does not require contract or attendance at the site.     

Advance notice and transparency of major works: following severe disruption on Wembley High Road in 2025 (exacerbated by burst water mains on  ...  view the full minutes text for item 1.