Issue - meetings
Housing Management Complaints Performance and Service Improvement 2025-26
Meeting: 09/11/2026 - Cabinet (Item 12.)
12. Housing Management Complaints Performance and Service Improvement Annual Report 2025/26 
PDF 806 KB
This report sets out the Housing Management Service's annual complaints performance for the period 1 April 2025 to 31 March 2026. It provides an overview of complaint volumes, complaint outcomes, compensation awarded, the key themes and causes of complaints, and the learning and service improvements that have been implemented as a result.
Additional documents:
- 12a. Appendix 1 - Housing Ombudsman's performance report for Brent 202425 (002), item 12.
PDF 857 KB
- 12b. Appendix 2 - Council’s Self-Assessment against the Housing Ombudsman’s Complaint Handling Code, item 12.
PDF 475 KB
- Webcast for Housing Management Complaints Performance and Service Improvement Annual Report 2025/26