Issue - meetings
Complaints Annual Report 2023-24
Meeting: 12/11/2024 - Cabinet (Item 8.)
8. Complaints Annual Report 2023-24 
PDF 726 KB
This annual report sets out complaints performance in Brent Council for the period 1 April 2023 to 31 March 2024 and focuses on the nature of complaints and the learning they provide to inform Brent’s future approach to service improvement.
Additional documents:
- 08a. Appendix A - ASC Complaints Annual Report 2023-24, item 8.
PDF 544 KB
- 08b. Appendix B - CYP Complaints Annual Report 2023-24, item 8.
PDF 652 KB
- 08c. Appendix C - Table Comparing to other London LAs v1, item 8.
PDF 228 KB
- 08d. Appendix D - HMS Annual Complaints Performance & Service Improvement Report, item 8.
PDF 831 KB
- Webcast for Complaints Annual Report 2023-24
Decision:
Cabinet RESOLVED:
(1) To note Brent’s performance in managing and resolving complaints.
(2) To note (having reviewed) Brent’s self-assessment against the Housing Ombudsman’s Complaint Handling Code in Appendix D of the report.
(3) To approve referral of the report to the relevant Scrutiny Committees for consideration and comment.
Eligible for call-in: Yes
Deadline for submission of call-in: 6pm on Tuesday 19 November 2024