Issue - meetings

The Parking Service propose to expand the channels through which customers can obtain the service, simplifying processes, making transactions available through the internet and telephone, and enabling cash payments through retail outlets. Making the service more widely available will enable the parking shops to close, and make the service more cost effective.  This will contribute to the savings the Council is required to make under the One Council programme.

(i)         that approval be given in principle to the proposed variation to the customer services delivery model and closure of the parking shops situated at Walm Lane and Pyramid House;

(ii)        that authority be delegated to the Director of Environment and Neighbourhood Services, in consultation with the Director of Finance and Corporate Services, to approve the proposed final Customer Service delivery model and determine the final date to officially close the Walm Lane and Pyramid House parking shops; 

(iii)       that approval be given to a reduction in Parking shop opening hours from Monday to Saturday 08.30 - 18.30 to Monday to Friday 09.30 – 16.30 for the remaining period that the parking shops are to remain open, and authority be delegated to the Director of Environment and Neighbourhood Services to implement this change.

The report from the Director of Environment and Neighbourhood Services reminded the Executive that the current service delivery model deployed in Parking Services was based on a contract started in 2005.  It was proposed to expand the channels through which customers could obtain the service, simplify processes, make transactions available through the internet and telephone, and enable cash payments through retail outlets. Councillor J Moher (Lead Member, Highways and Transportation) advised that consultation on proposals had started, been extended and that Brent was one of the last councils to be on-line and provide a telephone system. Parking Shops would close in 2013 and customers without internet access could use telephones and cash facilities would still be available.

RESOLVED:-

(i)         that approval be given in principle to the proposed variation to the customer services delivery model and closure of the parking shops situated at Walm Lane and Pyramid House;

(ii)        that authority be delegated to the Director of Environment and Neighbourhood Services, in consultation with the Director of Finance and Corporate Services, to approve the proposed final Customer Service delivery model and determine the final date to officially close the Walm Lane and Pyramid House parking shops; 

(iii)       that approval be given to a reduction in Parking shop opening hours from Monday to Saturday 08.30 - 18.30 to Monday to Friday 09.30 – 16.30 for the remaining period that the parking shops are to remain open, and authority be delegated to the Director of Environment and Neighbourhood Services to implement this change.