Issue - meetings
Complaints Annual Report 2018 - 2019
Meeting: 11/11/2019 - Cabinet (Item 8)
8 Complaints Annual Report 2018 - 2019 
PDF 686 KB
This report sets out the annual performance on complaints in Brent for the period April 2018 to March 2019 and focuses on the nature of complaints and the learning and improvements from complaints and Ombudsmen (Local Government and Social Care Ombudsman / Housing Ombudsman) cases.
Additional documents:
- 8a. Complaints Ann Report 2018-19_APP A_ASC_v0.7, item 8
PDF 799 KB
- 8b. Complaints Ann Report 2018-19_APP B_CYP_v0.10, item 8
PDF 877 KB
- 8c. Complaints Ann Report 2018-19_APP C_Root Cause_v0.9, item 8
PDF 792 KB
Decision:
RESOLVED that Cabinet note Brent’sperformance in managing and resolving complaints.