Issue - meetings

The purpose of this report is for Cabinet to agree the draft Digital Strategy and the Outline Business Case for establishing a programme of activity to enable the Council and the Borough to digitise, improving service to our customers whilst securing important cost savings.  In addition, the report seeks Cabinet approval to invest in the Microsoft 365 customer and applications platform as well as approval to procure a CRM Developer.

RESOLVED:

22.1       Cabinet approved the Digital Strategy as set out in Schedule 1 of the report from Director of Performance, Policy and Partnerships .

22.2       Cabinet approved the Outline Business Case as set out in Schedule 2 of the report from Director of Performance, Policy and Partnerships with the funding identified to establish the programme.

22.3       Cabinet approved the procurement of Microsoft Dynamics 365 licences.

22.4       Cabinet agreed to delegate to the Director of Performance, Policy and Partnerships, in consultation with the Deputy Leader, authority to award a contract or vary an existing Council contract for the procurement of Microsoft Dynamics 365 licences.

22.5       Cabinet noted the intention to prioritise the deployment of CRM for Housing Operations to enable the Housing Operations Transformation Programme to be delivered by June 2018.

22.6       Cabinet agreed to delegate authority to award the contract for the CRM Developer to the Director of Performance, Policy and Partnerships in consultation with the Deputy Leader.

Councillor Margaret McLennan, Deputy Leader of the Council, introduced the report seeking approval of the draft Digital Strategy and the Outline Business Case for establishing a programme of activity to enable the Council and the Borough to digitise services. Councillor McLennan explained that by digitising services, the council was seeking to work more efficiently for Brent’s residents, improving services for customers whilst securing important cost savings. The report also sought approval to invest in the Microsoft 365 customer and applications platform as well as approval to procure a CRM Developer. Councillor McLennan stated that this was a case of investing to save as the Microsoft platform would allow the council to achieve savings and efficiencies within the organisation and enhance services.

Councillor Butt, Leader of the Council, spoke in support of the proposal, noting that the council was changing the way it worked and interacted with residents and other partners, responding to the challenging financial environment.

RESOLVED:

22.1      Cabinet approved the Digital Strategy as set out in Schedule 1 of the report from Director of Performance, Policy and Partnerships .

22.2      Cabinet approved the Outline Business Case as set out in Schedule 2 of the report from Director of Performance, Policy and Partnerships with the funding identified to establish the programme.

22.3      Cabinet approved the procurement of Microsoft Dynamics 365 licences.

22.4      Cabinet agreed to delegate to the Director of Performance, Policy and Partnerships, in consultation with the Deputy Leader, authority to award a contract or vary an existing Council contract for the procurement of Microsoft Dynamics 365 licences.

22.5      Cabinet noted the intention to prioritise the deployment of CRM for Housing Operations to enable the Housing Operations Transformation Programme to be delivered by June 2018.

22.6      Cabinet agreed to delegate authority to award the contract for the CRM Developer to the Director of Performance, Policy and Partnerships in consultation with the Deputy Leader.