Issue - meetings

This report sets out the results of a review of options to provide housing management services to the Council’s tenants and leaseholders undertaken over the past four months.

RESOLVED:-

      i.        Cabinet agreed that the preferred option for future housing management service provision to the Council’s tenants and leaseholders is Option 2, an in-house service, subject to consultation;

    ii.        Cabinet authorised officers to undertake consultation with Council tenants and leaseholders on the preferred option as set out in paragraph 2.1 and to then provide a further report to Cabinet on the responses to that consultation to inform a final decision on future housing management service arrangements.

   iii.        Cabinet instructed officers to report further on appropriate arrangements to provide for effective oversight and scrutiny by members and residents of the housing management service should the final decision be that the service be provided in-house.

Councillor Muhammed Butt, Leader of the Council, informed the meeting that Councillor Carol Shaw had submitted a request to speak.

Councillor Shaw, Brondesbury Park Ward, expressed concerns about BHP customer service. She stated that any in-house service, should provide improved customer services for residents.

Councillor Harbi Farah, Lead Member for Housing and Welfare Reform, thanked Councillor Shaw for her contribution. He stated that concerns about BHP customer services were well documented. Councillor Tom Miller, Cabinet Member for Stronger Communities, agreed with Councillor Shaw’s comments stating that, in his view, it reflected the majority of elected member’s position.

RESOLVED:-

      i.        Cabinet agreed that the preferred option for future housing management service provision to the Council’s tenants and leaseholders is Option 2, an in-house service, subject to consultation;

    ii.        Cabinet authorised officers to undertake consultation with Council tenants and leaseholders on the preferred option as set out in paragraph 2.1 and to then provide a further report to Cabinet on the responses to that consultation to inform a final decision on future housing management service arrangements.

   iii.        Cabinet instructed officers to report further on appropriate arrangements to provide for effective oversight and scrutiny by members and residents of the housing management service should the final decision be that the service be provided in-house.