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Procurement of Customer Services ACD Telephony System

 

 

Meeting: 29/06/2015 - Cabinet (Item 8)

8 Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services pdf icon PDF 88 KB

This report requests authority to award a contract as required by Contract Standing Order No 88. This report summarises the process undertaken in procuring this contract and recommends to whom the contract should be awarded.

Decision:

Cabinet awarded the contract for ACD Call Centre Software for Customer Services to Freedom Communications (UK) Ltd, for a period of three (3) years plus two (2) possible single year extensions.

 

Minutes:

Councillor Pavey (Deputy Leader of the Council) introduced the report requesting authority to award a contract as required by Contract Standing Order No 88. Councillor Pavey informed Members that the report summarises the process undertaken in procuring this contract and recommends to whom the contract should be awarded.

 

RESOLVED:

 

Cabinet awarded the contract for ACD Call Centre Software for Customer Services to Freedom Communications (UK) Ltd, for a period of three (3) years plus two (2) possible single year extensions.

 

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