Issue details

Complaints report 2011/12

To note the information contained in the annual complaints report on the number complaints, findings against the council and comparisons with other local authorities on Ombudsman’s complaints.

Decision type: Key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 19 Sep 2012 by Executive

Lead member: Lead Member for Corporate Strategy and Policy Co-ordination

Lead director: Director of Strategy, Partnerships and Improvement

Contact: Phillip Mears, Corporate Complaints Email: phillip.mears@brent.gov.uk Tel: 020 8937 1041.

Consultation process

Internal only

Decisions

Agenda items