Introduction of a two stage corporate complaints policy
To agree to the introduction of a two stage complaints policy to take effect from April 2012. Brent has had a three stage process in place for 10 years. Over recent years the Council’s overall management of complaints has improved to the extent that we are now in a position to introduce a streamlined complaints policy.
Decision type: Key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 13 Feb 2012 by Executive
Lead member: Lead Member for Corporate Strategy and Policy Co-ordination
Lead director: Director of Strategy, Partnerships and Improvement
Department: Strategy, Partnerships and Improvement
Contact: Phillip Mears, Corporate Complaints Email: firstname.lastname@example.org Tel: 020 8937 1041.
- 13/02/2012 - Executive Introduction of a two stage corporate complaints policy 13/02/2012