Issue details

Introduction of a two stage corporate complaints policy

To agree to the introduction of a two stage complaints policy to take effect from April 2012. Brent has had a three stage process in place for 10 years. Over recent years the Council’s overall management of complaints has improved to the extent that we are now in a position to introduce a streamlined complaints policy.

Decision type: Key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 13 Feb 2012 by Executive

Lead member: Lead Member for Corporate Strategy and Policy Co-ordination

Lead director: Director of Strategy, Partnerships and Improvement

Department: Strategy, Partnerships and Improvement

Contact: Phillip Mears, Corporate Complaints Email: phillip.mears@brent.gov.uk Tel: 020 8937 1041.

Consultation process

Internal

Decisions

Agenda items