Issue details

Revised service operating model and service offer for Brent Customer Services

To seek cabinet approval for a proposed re-modelling the services provided to residents by Brent Customer Services from 1 January 2018 so as to increase take up of digital/ on line access and support achievement of the Council’s Digital strategy

Decision type: Key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 13/10/2017

Decision due: 13 Nov 2017 by Cabinet

Lead member: Deputy Leader

Lead director: Strategic Director, Resources

Department: Resources

Contact: Margaret Read, Director of Brent Customer Services Email: margaret.read@brent.gov.uk Tel: 020 8937 1521.

Decisions

Agenda items

Documents

  • Revised service operating model and service offer for Brent Customer Services  

Background papers

  • Revised service operating model and service offer for Brent Customer Services