Decision details

Complaints report 2011/12

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


To note the information contained in the annual complaints report on the number complaints, findings against the council and comparisons with other local authorities on Ombudsman’s complaints.


that the report be noted.

Wards Affected: (All Wards);

Other reasons / organisations consulted

Internal only

Contact: Phillip Mears, Corporate Complaints Email: Tel: 020 8937 1041.

Report author: Phillip Mears

Publication date: 21/09/2012

Date of decision: 19/09/2012

Decided at meeting: 19/09/2012 - Executive

Accompanying Documents: