Decision details

Complaints report 2011/12

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

To note the information contained in the annual complaints report on the number complaints, findings against the council and comparisons with other local authorities on Ombudsman’s complaints.

Decision:

that the report be noted.

Wards Affected: (All Wards);

Other reasons / organisations consulted

Internal only

Contact: Phillip Mears, Corporate Complaints Email: phillip.mears@brent.gov.uk Tel: 020 8937 1041.

Report author: Phillip Mears

Publication date: 21/09/2012

Date of decision: 19/09/2012

Decided at meeting: 19/09/2012 - Executive

Accompanying Documents: